Faith in Families, a thriving charity in Swansea, is seeking an experienced Manager to oversee the operations of its growing warehouse that supports over 100 local charities. In this role, you will be responsible for managing all aspects of the end-to-end warehouse process, which currently handles 20,000 units per week and is growing quickly and maintaining and developing key stakeholder relationships.  

Key Responsibilities: 

• Manage all Health & Safety processes and procedures within the Warehouse. 

• Ensure the efficient and seamless operation of the warehouse, overseeing the receipt, storage, and distribution of donated goods to internal projects and partner charities, including the coordination of company vans.  

• For all referrals (internal/external) where additional needs are identified, collaborate with internal, and appropriate external services, to ensure needs are met and highlight to appropriate colleagues/professionals 

• Develop and implement strategies to streamline processes, optimise productivity, and enhance the quality of service. 

• Support the reputation and growth of the Cwtch Mawr multibank in the community. 

• Create and foster a culture of safety and well-being for the warehouse team. 

• Analyse shift performance data against key objectives and implement actions to maintain high standards of operational excellence. 

• Collaborate with management-level colleagues at Amazon and other Multibanks, to standardise and improve warehouse practices. 

• Oversee projects aimed at enhancing productivity, reducing waste, and improving the overall customer experience for the charity partners. 

• Mentor and develop the warehouse team and Referral Coordinator, providing guidance and support to ensure they are equipped to deliver exceptional service. 

• Maintain strong relationships with partner charities, understanding their evolving needs and adapting the warehouse operations accordingly. 

• Work with multiple local businesses and key companies on donations and other partnerships.  i.e. identification of surplus donations and relationship building of further key suppliers. 

• Support the promotion of the project with existing and potential suppliers/stakeholders including hosting on site visits 

• Collaborate with internal colleagues such as Volunteering Manager and Training and Community Development Worker to develop opportunities for the community.  

• Collaborate with a diverse team that includes paid staff and unpaid volunteers, placements from different sectors of the community. 

• Be part of the Core Services Executive Team and Senior Leadership Team.  

• Review and maintain systems and recording processes 

• Ensure reporting to stakeholder by agreed deadlines 

• Garnering feedback from all stakeholders 

• Proactively work towards both financial and non-financial measurable objectives to meet the strategic aims of the charity.